Are you a self-motivated and driven person who is organized and enthusiastic about making a difference in the world?
Founded in 1995 by human rights activist Craig Kielburger, Free The Children is an international charity and educational partner that believes in a world where all young people are free to achieve their fullest potential. We work internationally to free children from poverty and exploitation through a holistic and sustainable development model called Adopt a Village. Domestically, we offer innovative programs that educate, engage and empower youth to become agents of change.
Free The Children seeks a driven and experienced Technical Web Manager with at least one to four years of web development experience. The candidate should have exceptional project management and programming skills to manage, maintain and improve organizational websites, internal websites and various internal systems. The technical manager will work closely with technical, business development, and marketing members of our organization, so strong communication skills are needed. He/she will have experience in some of our technical programs including salesforce.com, Act-On, Git, Shopify, Vend, Litmus, and more.
While resumes are important, we want to know what makes you a great fit for our team and culture. We will consider resumes on a rolling basis and would like the right person to join us as soon as possible.
Responsibilities:
- People management
- Along with the Web Content Manager, co-manage a team of 6-8 web developers.
- Effectively and clearly delegate work to the web team and oversee work flow, process and progress.
- Accomplish work requirements by orienting, training, assigning, scheduling, and coaching employees; following production, productivity, quality and customer service standards.
- Quality control on all platforms
- Stay current with technology and best practices in order to identify if internal web solutions are timely, on-trend and industry-accepted.
- Ensure quality of all components of the websites, databases, CRM, e-commerce systems
- Own the performance and upkeep of websites and all web properties, including scaling, load testing, performance optimizing, and uptime.
- Perform routine maintenance audits of websites, online forms, salesforce.com processes, email templates and blasts, nurture flows, data integrity and security across all platforms
- Stay on top of security issues and updates to all platforms for vulnerabilities, holes in security, and areas of vulnerability.
- Be the main point of contact for special projects requiring load management for increases in traffic such as television airings, special campaigns which occur outside of regular hours.
- Ensure the web development team adheres to strict process including coding practices, process guidelines, logging procedures and methodologies.
- Advise of improvements to any areas of quality control including staffing, skill sets, process or programs
- Project management of all internal projects and web assets
- Involved in all stages of web projects—from conceptual development to execution.
- Responsible for wire framing, scoping and executing on all web projects.
- Provide direction, leadership, and coordination on web projects.
- Set and continually manage project expectations with team members and other stakeholders.
- Delegate to and liaise with web developers and project stakeholders on a daily basis.
- Coordinate approvals from various stakeholders.
- Maintain prompt and thorough email correspondence with internal and external project stakeholders, as well as project documentation (timelines, project plan, etc.).
- Cost Effectiveness
- Ensure all paid and non-paid web entities are being used and removal of redundant or underutilized systems and programs.
- Ensure all current platforms and programs are being utilized in an efficient and cost effective way.
- Analytics and reporting
- Regularly analyze, interpret and report on usage of web platforms.
- Spot trends in usage and advise of strategy to move forward and allocate hardware resources.
Reporting and Relationships:
- Reporting to the Associate Directors, Creative Communications and Director, Information Technology
- A member of the 12-person Creative and Communications Management team, as well as the Information Technology team.