We are looking for an enthusiastic IT generalist that has broad set of technical skills to help our IT team support its internal users.
The successful candidate is a personable team player with a positive attitude, and strong communication and presentation skills. The candidate must multi-task and thrive in a fast-paced and high-pressure start-up environment, and hold themselves accountable for results.
This position will report directly to the Information Technology Manager and work closely with everyone on the Financeit team. Financeit is a small team (not for long) with big shoulders. We work in an open office environment and have a lot of fun.
Details:
- Location: Financeit headquarters - downtown Toronto
- Hours: 12:30 - 9:00 pm (candidate must have flexibility)
Responsibilities:
- Register and classify received Incidents and undertake an immediate effort to resolve them as quickly as possible
- Process and respond to service requests and keeps users informed about their incidents status at agreed intervals. Service Requests include but are not limited to: computer re-imaging, application, installation, device/printer Installation, WiFi setups, VoIP phone setup
- Monitor the Local Area Network which includes Internet Connectivity
- Monitor and help maintain the VoIP Telephone System
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Walk staff or clients through a series of actions, either face to face or over the telephone to help set up systems
- Troubleshoot system and network problems and diagnose and solve hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new user accounts and profiles and resolve password issues
- Respond within agreed time limits to call-outs
- Prioritize and manage many open cases simultaneously
- Establish a good working relationship with customers and other professionals, e.g., software developers
- Test and evaluate new technologies and find new innovative ways to help with job efficiency
Benefits
- Salary based on experience
- Performance based bonus plan
- Staff Stock Option Plan
- Group Benefits Plan