INRIX (based in Kirkland, WA) is seeking a part-time Technical Analyst to ensure accuracy and quality for our 350+ customers on a temporary basis. INRIX has numerous custom, complex systems providing connected car and smart city solutions worldwide. At a high level this role is 50% NOC Operator and 50% Technical Analyst.
Shift Details
There is an emphasis is on weekday coverage for this role, however some weekend shifts may be necessary (primarily to cover other team members' vacations or illness).
Example schedules:
Monday - Friday, 6:00 am – 2:00 pm
Monday – Friday, 11:00 am – 7:00 pm
Duties
- Perform routine system quality checks throughout shift using custom tools and monitors
- Perform real time validation for road closures from multiple providers
- When service or quality issues are found, manage them to a timely resolution, including trouble shooting, escalation, internal and external communication
- Respond to customer inquiries
- Work closely with engineering and operations teams to validate that changed/updated systems are working properly after changes are applied
- Independently and accurately execute reports and/or projects on time